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Getting Started

PMP Introduction
PMP Application Process
CAPM Introduction
CAPM Application Process
PMI Audit Process
Reference Material

Overview
Project
PMBOK Guide
Project, Program, Portfolio, Ops
Tailoring
Business Documents
Project Management Data and Information

Project Environment

Overview
Enterprise Environmental Factors
Organizational Process Assets
Organizational Structure Types
Project Management Office (PMO)

Role of the Project Manager

Overview
PMI Talent Triangle
Powers of the Project Manager
Management vs Leadership
Leadership Styles

Project Integration Management

Overview
Develop Project Charter
Develop Project Management Plan
Direct and Manage Project Work
Manage Project Knowledge
Monitor and Control Project Work
Perform Integrated Change Control
Close Project or Phase

Project Scope Management

Overview
Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope

Project Schedule Management

Overview
Plan Schedule Management
Define Activities
Sequence Activities
Estimate Activity Durations
Develop Schedule
Control Schedule

Project Cost Management

Overview
Plan Cost Management
Estimate Costs
Determine Budget
Control Costs

Project Quality Management

Overview
Plan Quality Management
Manage Quality
Control Quality

Project Resource Management

Overview
Plan Resource Management
Estimate Activity Resources
Acquire Resources
Develop Team
Manage Team
Control Resources

Project Communications Management

Overview
Plan Communications Management
Manage Communications
Monitor Communications

Project Risk Management

Overview
Plan Risk Management
Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Risk Analysis
Plan Risk Responses
Implement Risk Responses
Monitor Risks

Project Procurement Management

Overview
Plan Procurement Management
Conduct Procurements
Control Procurements

Project Stakeholder Management

Overview
Identify Stakeholders
Plan Stakeholder Engagement
Manage Stakeholder Engagement
Monitor Stakeholder Engagement

Ethics and Professional Conduct

Agile Overview
Agile Manifesto
Agile Life Cycles
Agile Triangle of Constraints
Agile Approaches and Methods
Agile Planning
Agile Estimation Techniques
Agile Contracts

PMBOK ITTO Cheat Sheet
PMBOK ITTO Usage Maps

Manage Conflict
Lead a Team
Support Team Performance
Empower Team Members and Stakeholders
Ensure Team Members/Stakeholders are Adequately Trained
Build a Team
Address and Remove Impediments, Obstacles, and Blockers for the Team
Negotiate Project Agreements
Collaborate with Stakeholders
Build Shared Understanding
Engage and Support Virtual Teams
Define Team Ground Rules
Mentor Relevant Stakeholders
Promote Team Performance through the Application of Emotional Intelligence

Execute Project with the Urgency Required to Deliver Business Value
Manage Communications
Assess and Manage Risks
Engage Stakeholders
Plan and Manage Budget and Resources
Plan and Manage Schedule
Plan and Manage Quality of Products/Deliverables
Plan and Manage Scope
Integrate Project Planning Activities
Manage Project Changes
Plan and Manage Procurement
Manage Project Artifacts
Determine Appropriate Project Methodology/Methods and Practices
Establish Project Governance Structure
Manage Project Issues
Ensure Knowledge Transfer for Project Continuity
Plan and Manage Project/Phase Closure or Transitions

Business Environment

Plan and Manage Project Compliance
Evaluate and Deliver Project Benefits and Value
Evaluate and Address External Business Environment Changes for Impact on Scope
Support Organizational Change

Copyright Notice

Voice of the Customer

Definition of Voice of the Customer

The term to describe the stated and unstated customer needs or requirements.

Last updated: May 28, 2023

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