Support

Troubleshooting

Solutions to common technical issues. If your problem isn't listed here, please contact us.

Quick Tips

Clear your browser cache — Many issues can be resolved by clearing your browser cache and refreshing the page.
Sign out and sign back in — After purchasing a subscription, sign out and sign back in to activate premium features.
Use a modern browser — BrainBOK works best on the latest versions of Chrome, Firefox, Safari, or Edge.
Check your email address — Ensure you are signed in with the same email used to purchase your subscription.

If your issue isn't listed above, our support team is here to help. We typically respond within 24 hours.